Customer Background:
A medium-sized manufacturing company in Kazakhstan, focusing on the field of metal processing, mainly produces metal components for construction, mechanical parts and related products. In order to meet the market demand for diversified products, the customer needs an efficient and multifunctional equipment that can not only cut metal sheets, but also process various pipes and optimize the production process.
Challenges:
Before purchasing our equipment, the customer used separate plate and tube cutting equipment, which not only took up a lot of workshop space, but also led to complicated production processes and low efficiency. The customer urgently needed a device that could process plates and tubes at the same time to simplify operations and improve production efficiency.
Purchase Decision:
After many online communications, the customer learned that our integrated plate and tube cutting machine could meet their needs. This equipment integrates the cutting functions of plates and tubes, and has high precision, high speed and flexibility. After careful evaluation, the customer decided to purchase this integrated plate and tube cutting machine to improve the efficiency of the production line and reduce production costs.
On-site service by technical engineers:
After the equipment was delivered, in order to ensure the smooth installation and commissioning of the equipment, our technical engineer team went to Kazakhstan to visit the customer site and provide comprehensive technical support and training services. During the visit, the engineers conducted detailed commissioning of the equipment to ensure its smooth operation in the customer's production line, and provided one-on-one guidance and training for the customer's operation team on the operation, maintenance and common fault handling of the equipment.
Customer feedback:
The customer highly praised the performance of the equipment as well as our service: "The plate and tube integrated cutting machine has greatly optimized our production process, saved space, and significantly improved efficiency. Your company's engineer team is very professional. They not only help us The equipment was debugged and detailed operational training was provided, allowing us to get started quickly and achieve significant production results. We are very much looking forward to more cooperation opportunities in the future. ”
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