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Vietnam Customers
2024-11-14
Background Story:

The Vietnamese agent had extensive distribution experience in the Vietnamese market, but had limited knowledge of laser cutting machines and was wary of introducing new equipment. In order to increase the agent's confidence and to demonstrate the actual performance of the product, we invited the agent's core team to visit the factory to gain an in-depth understanding of the production process and technical advantages of the equipment.

Vietnam Customers

Factory visit:

On the day of the visit, the agent's team was led to visit the various production workshops in our factory. The agent not only saw the high-precision manufacturing process of the equipment, but also learnt about the manufacturer's strict quality control system, especially in the durability and accuracy of the equipment.

In order to let agents more intuitive understanding of the actual performance of the equipment, we arranged a live demonstration of the equipment. During the demonstration, our technicians showed the accuracy and efficiency of the laser cutting machine in handling different materials and complex shapes. The agency team was impressed by the efficient cutting speed, accuracy and low scrap rate of the machine, especially the ease of operation and maintenance, which exceeded their expectations.

After the tour and demonstration, we arranged a special technical seminar. Our chief engineer and the agent team discussed in depth the trend of laser cutting technology and the technical challenges that the equipment may face in the Vietnam market. The engineers answered the dealer team's questions about equipment maintenance, spare parts replacement, and long-term cost of ownership, and provided customised solution recommendations.


Results:

At the end of the visit and exchange, the agent's team highly recognised the performance of the equipment and the professionalism demonstrated by the manufacturer. Shortly after returning home, the agents decided to purchase several laser cutting machines at once as their first batch of equipment to enter the laser cutting field. They believe that these machines will be highly competitive in the Vietnamese market and can meet the needs of many small and medium-sized manufacturing enterprises.


Customer Feedback:

“The introduction of this batch of laser cutting machines has helped us establish a significant competitive advantage in the Vietnamese market. Our customers have praised the efficiency and cutting accuracy of the machines. The machines have demonstrated excellent performance in handling different materials, especially in the manufacturing, electronics and metal processing sectors. We look forward to continuing and strengthening our co-operation with you in the future to develop more products that meet the needs of the Vietnamese market.”

 

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