Challenges:

This Syrian customer's production line is based on traditional machining, with low productivity and limited understanding and experience in the application of laser cutting technology. In addition, there is a relative lack of technical support and after-sales service resources in the country, so once the equipment fails, how to respond quickly and provide effective support is the customer's main concern. In terms of logistics and transport, due to Syria's special geographical location and political environment, there are many uncertainties and safety risks in logistics and transport.

Solution:

We provide customised laser cutting machine solutions for the specific needs of Syrian customers, including equipment selection, process optimisation, technical training and other comprehensive services to ensure that the equipment can be perfectly integrated into the customer's production line and enhance the overall production efficiency.

In view of the actual situation in Syria, we have set up a remote technical support system to provide customers with 7x24-hour technical consulting services. At the same time, through online video training and remote guidance, we help customers quickly master the operation and maintenance skills of the laser cutting machine, reducing the dependence on on-site technical support.

We cooperate with a number of international logistics companies to develop a safe and efficient logistics and transport programme. We adopt land and sea transport to avoid high-risk areas and ensure that the equipment arrives safely in Syria.

Result:

With the joint efforts of both parties, the laser cutting machine arrived in Syria smoothly and was successfully installed and commissioned. After online remote training, its employees quickly mastered the operation skills of the laser cutting machine and achieved remarkable results in actual production. The introduction of the laser cutting machine not only improves the production efficiency and product quality, but also reduces the production cost and material waste, which brings considerable economic benefits to the company.

Customer feedback:

"The performance of this laser cutting machine far exceeds our expectations, cutting accuracy and speed are very satisfactory to us, greatly improving our production efficiency and product quality, bringing us more profits. Moreover, the operation interface of this customised machine is intuitive and easy to understand, and the training of the technicians is very perfect, we mastered the use of the machine very quickly. Their after-sales service is very considerate, and problems encountered can always be solved in time, which makes us feel very relieved.”